Knowledge Process Outsourcing (KPO)

Affordable Services crafted for your business needs

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To all the businesses who need high-quality vendors to drive their business strategy through analytics, we are a knowledge process outsourcing company helping our customers execute their core, information-related business activities.

Our Vision is to be among the world’s Top 50 outsourcing services companies by ensuring that all the services we offer are on time, best priced, and accurate.

Our Mission Statement is “To connect the world with technology as our people seize planning with passion by following process, keeping client satisfaction as precedence”.

The kind of customers who love to work with us is the ones who love accuracy, consistency, and data security.

Our service is all about building a simplified workflow that can work in sync with your existing business processes so that you can get the work done faster and save at least 70% on costs.

Unlike most other offshore agencies, our team is very savvy in learning new software and processes while maintaining accuracy and data privacy.

Our Process

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    Requirement Gathering

    The first step is to understand the function of that department of a business where KPO Services is required. In our first introductory meeting, we try to understand the department's goals, SLAs, and other important details.

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    Process Flow Understanding

    The second step is to really understand the workflows, systems, software, and existing business processes. In this step, we also discuss and decide on the reporting formats that are required for the work done.

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    Team Allotment

    The third step is where we allocate a team of skilled professionals who can deliver the best results for the required process.

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    Team Training

    In the next step, extensive training is provided to the selected team members to fine tune them on the required business process flows and to make them in alignment with the department goals.

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    Process Execution

    This step is all about execution, where our professional team works in the required manner alongside your existing team to produce desired results.

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    Daily/Monthly Reporting

    Once the work has started, daily and monthly reports are prepared and shared with the clients.

What is KPO?

Knowledge processing is gathering or collecting, perceiving, analyzing, synthesizing, saving, storing, manipulating, conveying, and transmitting knowledge. This Information-driven Knowledge outsourcing is known as Knowledge Processing Outsourcing (KPO). It includes a range of sophisticated research and analytics services designed to support businesses.

Businesses these days are increasingly faced with various competitive pressures; they need to look at different types of information (or data) to make sound decisions, all while keeping their operational costs low. The data is available from various internal and external sources; all they need is a skilled team to extract it in the required manner and generate reports.

Advantages Of KPO


One of the biggest advantages of a KPO is obviously the cost advantage. Since most of the KPOs are in developing countries, the cost of talent is relatively low in comparison to the cost of talent in developed countries. The company also does not have to set up any infrastructure or bear any operational or running costs.

Stay Focused

Outsourcing some of the processes allows the company to focus on its core functions. The KPO handles the peripheral functions, and the company can better focus on its core competence and improve its efficiency and results.

Access To The Best Talent

KPO’s open the doors of the global talent pool and provide the company with the best, most knowledgeable, and skilled professionals available in the whole world.

Better Utilization Of Resources

If the company outsources the process that is not at the core of its business strategy, it can better utilize those resources. If a company outsources its supply chain management, then the saved resources can be utilized to streamline the manufacturing processes or R&D activities, or any other critical business function.

Find Out How We Can Help

Want to know how DarkBears can help in energizing your workers, customers and business?

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flag USA

16192, Coastal Hwy. Lewes, Delaware 19958


indFlag India

1st Floor 213 A, Lions Lane West, Panchyawala, Jaipur, Rajasthan, India 302034

+91- 9649257257


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